Refund policy

Last updated: June 2026

Booking Cancellations

Participants may request the cancellation of their booking by emailing geral@madeiraquest.pt.

Cancellations made at least 2 hours prior to the scheduled date and time of the experience are eligible for a full refund of the amount paid.

Cancellations made less than 2 hours in advance may not be eligible for a refund, except in exceptional circumstances duly justified and reviewed by Madeira Quest.

Failure to attend the experience at the booked date and time does not entitle the participant to a refund.

Date Change

Participants may request to change their reservation date by contacting Madeira Quest directly.

Change requests must be made no later than 2 hours before the scheduled start time of the experience and are subject to availability.

Requests made with less than 2 hours' notice may not be accepted.

Issues with Booking or Experience

Should any issue arise regarding the booking, payment, or the experience itself, participants should contact Madeira Quest at geral@madeiraquest.pt so that the situation can be reviewed and resolved in the most appropriate manner.

Refunds

Whenever a refund is approved, it will be processed using the payment method originally used for the booking or purchase.

Madeira Quest aims to issue the refund within a maximum of 10 business days following approval.

For any questions regarding cancellations, returns, or refunds, users may contact Madeira Quest at geral@madeiraquest.pt.