Refund policy

Last updated: ago 2026

Booking Cancellations

Participants may request the cancellation of their booking by emailing geral@madeiraquest.pt.

Cancellations made at least 24 hours prior to the scheduled date and time of the experience are eligible for a full refund of the amount paid.

Cancellations made less than 24 hours in advance may not be eligible for a refund, except in exceptional circumstances duly justified and reviewed by Madeira Quest.

Failure to attend the experience at the booked date and time does not entitle the participant to a refund.

Date Change

Participants may request to change their reservation date by contacting Madeira Quest directly.

Change requests must be made no later than 24 hours before the scheduled start time of the experience and are subject to availability.

Requests made with less than 24 hours' notice may not be accepted.

Issues with Booking or Experience

Should any issue arise regarding the booking, payment, or the experience itself, participants should contact Madeira Quest at geral@madeiraquest.pt so that the situation can be reviewed and resolved in the most appropriate manner.

Refunds

Whenever a refund is approved, it will be processed using the payment method originally used for the booking or purchase.

Madeira Quest aims to issue the refund within a maximum of 10 business days following approval.

For any questions regarding cancellations, returns, or refunds, users may contact Madeira Quest at geral@madeiraquest.pt.